Disciplinas Obrigatórias

Business Process Management
The course aims at developing knowledge and skills related to business process management and to its role in information systems management. It is an introduction and overview of BPM. The concepts, fundamentals, methods, and strategies required for managing holistic end-to-end business processes are introduced. It focuses on the application of conceptual methods and software tools to design, analyze, transform, monitor and control business processes and improve their performance using information technology in organization from private and public sector.
As a result of the successful completion of this course, students should be able to:

• Understand the criticality and centrality of BPs as a value driver
• Understand the principles of a process and various process types
• Understand the fundamental differences between managing functions and managing processes
• Understand the basic concepts and issues of BPM
• Understand the roles of process management, strategy, change management, process analysis, process redesign, process improvement, process architectures, and BPM systems in BPM practices
• Understand the BPM maturity factors and levels
• Understand the issues, risks, and success factors of BPM practices
• Understand and utilize available best practices for identifying processes along with understanding the value of reference models as process blueprints for assisting with a process definition
• Identify stakeholders and process owners
• Recognize the importance and benefits of process modelling
• Select and use methods and tools for business process modelling
• Understand critical success factors in business process modelling
• Model business processes using BPMN notation for analyzing current processes and designing an improved process
• Understand how to model the Enterprise Business Architecture using methods of process decomposition and mapping to include several sub-process levels and various organizational views, including the business, process, technology, and data models
• Understand and utilize process analysis methods and activities that evaluate end-to-end enterprise processes
• Understand and deploy the alignment of process metrics with process strategy and models
• Identify types of process metrics
• Understand balanced scorecards
• Understand business activity monitoring (BAM) techniques

Gestão do Conhecimento

The course aims to introduce students to the importance of managing Knowledge effectively in a contemporary Knowledge-based Economy, where knowledge and learning play fundamental roles in the successful evolution of organizations.

There are a number of reasons for the growth of interest in these topics, including: 

i) the effects of Internet and other globalizing forces that are sweeping away many of the traditional sources of competitive advantage, such as location, superior technology and access to capital;

ii) the shift in industrial activity and the commensurate changes in occupational skills required. 

Knowledge residing in the brains of the workers is now the most powerful engine of economic performance and competitiveness; it is the source of innovation, best described as ‘the application of knowledge to tasks and situations, in order to develop new products, processes and services’. 

Initially, this module will highlight the critical importance of knowledge by understanding how its different forms come together to act as a resource that organizations can draw on to perform more efficiently, innovatively and flexibly (Introducing knowledge work: processes, purposes and contexts).

The module will then focus on “organizing aspects” of knowledge creation, exchange and learning (managing knowledge creation in teams and project based organizations and knowledge work).

A third area of study will examine the situated nature of learning within particular contexts. These studies sometimes use the term “knowing” rather than knowledge to emphasize this intertwining of “social practices with shared identities” (Communities of Practice – CoP or VCoP, actual or virtual grouping of individuals taking part in knowledge exchange and sharing, creation of new knowledge, peer-to-peer-learning and innovation).

Today a critical factor in business success is not just to be an efficient organization, but also how intelligent it is. The technologies available today allow for a wide-range of communication solutions at very low cost, enabling organizations to collaborate more effectively, to respond more quickly to business challenges, and to identify innovation opportunities. 

In this context the role of ICT in supporting knowledge work, by overcoming geographical and temporal separation, will be dealt with as a fourth element of the course. We will address the information systems role in supporting knowledge management and the growing importance of Web 2.0 applications and technologies, particularly the advent of the so called Enterprise 2.0. This new culture of collaboration is contributing to more productive, effective, and intelligent organizations, which will lead us to the study of Collective Intelligence and the impact it has on collaboration, knowledge management, and value creation.

Afterwards we will address social networks and there organizational impact, as they can serve as channels for the flow of knowledge through connectivity between individuals and organizations. Studies highlight the importance of active networking by individuals or groups/organizations for information sharing and knowledge management and this subject will be addressed in the course program through the usage of Social Network Analysis.

Gestão dos Sistemas de Informação
As a result of the successful completion of this course will position the students should be able to:

• Identify and analyze the impact of information technology on competitive advantage;
• Evaluate the effectiveness of different types of information systems;
• Evaluate the strategic options and the ways in which the business and information systems strategies can be aligned and integrated;
• Understand the major area of information systems and technology in a business;
• Demonstrate how to apply appropriate technological systems and infrastructures to support a business information systems solution;
• Understand the role of business process management for adding business value of information technology;
• Understand how can information systems support managerial decision making;
• Evaluate the organizational, managerial, and technical factors involved in the successful implementation of electronic business.